Delivery Information

We know how important it is to receive delivery of your goods as quickly as possible. Every care is taken to ensure that your product reaches you in perfect condition.

We use the Royal Mail postal service, as well as DHL and DPD couriers to deliver our items. This ensures that you receive your products as quickly as possible by a trusted delivery provider.

Delivery Costs

Delivery costs are £2.95 (including VAT) for orders under £40 and FREE for orders of £40 and over. This means that if you spend £40 or more with Care Alarms your item will be delivered free of charge.

Some larger or heavier items will be couriered to Northern Ireland, Scottish Highlands or UK offshore islands. In these cases, we may need to contact you to arrange for a courier supplement charge, but only if your item is one that requires a courier and you live in Northern Ireland, Scottish Highlands or UK offshore islands.

European Delivery

Unfortunately, due to restrictions with our couriers, we are unable to ship items outside of the UK. We apologise for any inconvenience that this may cause.

When Will Your Order Be Dispatched?

We are focused on ensuring that you receive your item as quickly as possible. The majority of orders placed before 2.00pm on our website are dispatched the same day by Royal Mail post or by courier.

If you would like up-to-the-minute delivery information about your order and delivery expectation, please contact our helpful Customer Care Team who will be happy to help you with information about the delivery of your order. The team are available between 09:00 and 17:00, Monday to Friday (excluding Bank Holidays).

Our Customer Care Team can be contacted about your delivery by telephone on 020 7501 1106 (09:00 and 17:00, Monday to Friday (excluding Bank Holidays) or by email at helpdesk@carealarms.co.uk. Alternatively, please fill in the contact form here and a member of our team will respond personally as soon as they can.