VAT Relief

VAT Relief - Information and Exemption Forms

Certain items on the Care Alarms website are available zero rated and therefore free from VAT (Value Added Tax) at the current rate of 20%. The product description will normally state whether the product is available free from VAT, but if there is any doubt or you would like to check its availability, please contact our Customer Care Team on 020 7501 1106 who will check the availability of the item as a potentially zero-rated product.

Online VAT Relief Form (Recommended)

If you are eligible to claim relief from VAT, simply fill in the electronic form below by entering the required information into each of the fields. Then submit the form by clicking the "Submit form" button. Our team will process your request as soon as they can.

If you used a credit or debit card to pay for your goods, refunds of VAT will be made directly back onto the card that you used to pay for your goods.

If you used PayPal, your refund will be processed back onto your PayPal account.

* Email Address:

The email address you provided when placing your order.

* Order Number:

The order number you were provided with by email when placing your order. This is normally in the format e.g. CA123456

* Name:

Name of the person with the disability or chronic sickness. If claiming VAT relief yourself, please enter your name. If claiming VAT relief on behalf of someone else, please enter their name.

* Address:

Address of the person with the disability or chronic sickness.

* Details of your chronic condition or disability:

Please provide details of your chronic condition or disability

* I confirm these products are for domestic or my own personal use:  Confirm

* I consent to this data being used to assess my eligibility for VAT relief:  Consent

* I confirm that the above data is true and accurate to the best of my knowledge and I would like to claim VAT relief:  Consent

*

Please add the two numbers

Submit FormSubmit Form

Alternative Method - Postal Form

Alternatively, if you would like to submit a paper form to us instead of filling in the electronic form (above), please click on the link below to access the VAT Relief Form. Here you can download, print, complete and return the form to us by post.

We always recommend filling in the electronic form (above), rather than printing and sending us the paper VAT Relief Form. The electronic form is quicker and easier to complete and process.

Please only submit either the electronic form (recommended), or the postal form. There is no need to submit both.

VAT Relief Form

Please print out the form and send the completed form to us by post at the following address:

Care Alarms
Unit 6, Union Court
Union Road
London
SW4 6JP

We will process the form upon receiving it, and a refund of the VAT amount will be made to your account, normally within 3 working days.

Alternatively, you can send us an email at helpdesk@carealarms.co.uk including a scan of your completed form. Please note that every form must feature a signature and we cannot refund you without receiving a signed form.

Who Can Claim Relief From VAT?

If you are disabled or have a chronic medical condition, you are eligible to claim relief from VAT. There is no need to register with HM Revenue and Customs. Simply fill in the VAT Relief Form and return it to us at the above address.

A detailed explanation of the rules surrounding who is eligible to claim relief from VAT is available from the HM Revenue and Customs website. The document is entitled VAT Reliefs For Disabled People. The reference for this document is Notice 701/7. To go directly to this page to view the detailed guidelines, please click here. 

Can I Claim VAT Relief On Behalf Of Someone Else?

Yes, however the person that you are claiming on behalf of must be disabled or have a chronic medical condition in accordance with the guidance notes available on the HM Revenue and Customs website (please see above).

When claiming on behalf of another, please state your name and contact telephone number alongside the name of person claiming the relief who has a disability or chronic medical condition.

Simply fill in the electronic form below by entering the required information into each of the fields. Then submit the form by clicking the "Submit form" button. Our team will process your request as soon as they can.

* Email Address:

The email address you provided when placing your order.

* Order Number:

The order number you were provided with by email when placing your order. This is normally in the format e.g. CA123456

* Name:

Name of the person with the disability or chronic sickness. If claiming VAT relief yourself, please enter your name. If claiming VAT relief on behalf of someone else, please enter their name.

* Address:

Address of the person with the disability or chronic sickness.

* Details of your chronic condition or disability:

Please provide details of your chronic condition or disability

* I confirm these products are for domestic or my own personal use:  Confirm

* I consent to this data being used to assess my eligibility for VAT relief:  Consent

* I confirm that the above data is true and accurate to the best of my knowledge and I would like to claim VAT relief:  Consent

*

Please add the two numbers

Submit FormSubmit Form

Alternatively, please click on the link below, and complete and return the VAT Relief Form to us by post.

VAT Relief Form

A detailed explanation of the rules surrounding claiming on behalf of someone who is eligible for relief from VAT is available from the HM Revenue and Customs website. The document is entitled VAT Reliefs For Disabled People. The reference for this document is Notice 701/7 (August 2002). To go directly to this page to view the detailed guidelines, please click here. 

How Will The VAT Be Refunded?

When purchasing the goods from our website, www.carealarms.co.uk, the full amount including VAT will be charged. Please complete and return the VAT Relief form to us. As soon as we receive the form, we will process the information, and a refund of the 20% VAT that you have been charged will be automatically refunded to your account. This is normally processed within 3 business days.

If you have any queries about the refund, or the amount to be refunded, please contact our Customer Care Team on 020 7501 1106. They will be happy to assist you with any queries or questions you may have.

How Much Will Be Refunded?

The full 20% VAT will be refunded on the item, subject to a completed and eligible VAT Relief Form. The refund will be calculated as follows:

Example 1 : An item is £120.00 on our website (inclusive of VAT). This is the purchase price for that item.

This £120.00 is calculated as the price of the item exclusive of VAT (£100.00) plus 20% VAT, bringing the VAT inclusive total of the item to £120.00.

Once we receive your VAT Relief Form, we will refund you the difference between the price exclusive of VAT, and the price inclusive of VAT:

£120.00 - £100.00 = £20.00

We will therefore refund £20.00 (the 20% VAT that was paid on the item) to your account.

Example 2 : An item is £100 on our website (inclusive of VAT). This is the purchase price for that item.

This £100 is calculated as the price of the item exclusive of VAT (£83.33) plus 20% VAT, bringing the VAT inclusive total of the item to £100.

Once we receive your VAT Relief Form, we will refund you the difference between the price exclusive of VAT, and the price inclusive of VAT:

£100.00 - £83.33 = £16.67

We will therefore refund £16.67 (the 20% VAT that was paid on the item) to your account.

I Can't Find The Answer To My Question Here

Please contact our Customer Care Team on 020 7501 1106 for more information. We will be happy to answer any questions you may have and provide as much information as we can.